29/02/08// CUSTOMERS SURVEY 2007 REPORT.

In July 2007, SCT launched the 2007 Customer Survey, addressed to more than 80 of their customers. Today, we are able to identify the major improvements to implement, thanks to a great answer rate of 41%.

Please, find here below a summary of the first analysis done:

Remarkable facts...

• A good overall score for SCT: 98% of the customers are satisfied with our overall service, and 93% are satisfied with our improvement efforts to meet their needs evolution.
• A good score for the contact with the different departments.
• A very well appreciated contact, assistance and technical expertise.
• A very good Quality level for our products: 92 % of customers satisfied.
• An emphasis on the Service, Quality and Assistance as the main points for a partnership.

Improvement areas...

• To improve our responsiveness to meet our customers requirements.
• To improve ongoing communication if delivery delay is possible.
• To improve the corrective action plans.

For further information about the survey results, please download the complete Customer Survey Report 2007

29/08/2007/ / SCT launches 2007 Customer Satisfaction Survey

Driving continuous improvement, SCT launches its Customer Satisfaction Survey in July 2007.

The aim of this survey is a better understanding of your needs and comments, making support for developments with you easier.

A lot of our customers (more than 80 companies) have been contacted, with a feedback level of 38%, a real success! Thank you for your cooperation….